Returns & Exchanges

Officina Profumo-Farmaceutica di Santa Maria Novella accepts returns of unused and unopened products within 14 days of delivery to ensure the highest standards of hygiene and quality. We strive to provide an impeccable experience, allowing you to return items in their original handcrafted packaging.

Return Process

• 1.
  Initiate Request

  Contact our customer concierge team or access your online account to request a Return Merchandise Authorization (RMA) number within the 14-day eligibility window.

• 2.
  Prepare the Parcel

  Carefully place the items in their original Florentine packaging and secure them within the shipping box to prevent damage during transit.

• 3.
  Affix Shipping Label

  Attach the provided pre-paid return label to the exterior of your package, ensuring any previous shipping labels are fully covered or removed.

• 4.
  Quality Inspection & Refund

  Once your return is received at our facility, our specialists will inspect the integrity of the seals; upon approval, a refund will be issued to your original payment method within 7-10 business days.