Frequently Asked Questions
Discover everything you need to know about our heritage, products, and services.
Where are Santa Maria Novella products manufactured?
All our products are handcrafted in Florence, Italy, following traditional techniques and high-quality standards established over eight centuries of apothecary history.
What is your return policy for beauty and fragrance items?
We accept returns within 30 days of purchase, provided the items are unopened, unused, and in their original packaging with the protective seal intact.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
Are your fragrances and skincare products tested on animals?
Santa Maria Novella is committed to ethical practices; we do not test our finished products or ingredients on animals.
How should I store my perfumes to ensure longevity?
To preserve the integrity of the botanical essences, we recommend storing your fragrances in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Can I request samples with my online order?
Each online order includes a selection of complimentary samples, allowing you to discover new scents and skincare treatments from our collection.